Support Services

WHAT

It Is

Our Salesforce Support Services ensure your platform operates at optimal performance levels with minimal disruption. We offer comprehensive Level 1 and Level 2 (L1&L2) support services, providing continuous monitoring, proactive issue detection, and fast resolution. Our goal is to reduce downtime, maintain system stability, and enhance operational efficiency, all while cutting operational costs by up to 30%.



 

WHAT

We Offer

  • Continuous Monitoring & Security

    We provide round-the-clock monitoring with health check-ups, user access management, and proactive security measures, including advanced threat detection protocols, to maintain a secure and stable Salesforce environment

  • Comprehensive Troubleshooting

    Our team addresses everything from initial issue diagnosis to in-depth problem resolution, including root cause analysis and handling of complex technical challenges, ensuring minimal disruption.

  • User Support & Training

    We deliver end-user training on standard Salesforce functionalities and respond promptly to support queries, enhancing user satisfaction and platform adoption.

  • Customization & Workflow Enhancements

    Our experts support moderate customizations, workflow optimizations, and integration assistance to align Salesforce with your specific operational needs.

  • Data Management & Validation

    We ensure accurate data entry through basic validation checks and provide robust support for data migration, advanced data handling, and integrity preservation.

  • Salesforce Coordination & Escalation Support

    With a dedicated escalation process, we elevate unresolved issues and collaborate directly with Salesforce support, managing ticket resolution for seamless assistance.

HOW

We Do It

Ticketing & Real-Time Tracking

With our advanced ticketing system, you can track support requests in real-time, ensuring full transparency from issue reporting to resolution.

Customized Support Plans

We offer flexible support plans, including dedicated account teams, tailored SLAs (Service Level Agreements), and on-demand support options to meet your specific business needs.

Proactive Performance Tuning

Regular performance assessments and tuning keep your Salesforce system running efficiently. Our team identifies any potential slowdowns and applies fixes to enhance overall performance.

Customizable Alert System

We provide customizable alerts for critical system events, enabling your team to stay updated on important incidents and take prompt action if necessary.

Scalability and Growth Alignment

As your business grows, our support solutions scale with it, ensuring your Salesforce system continues to meet evolving operational demands effectively.

CLIENTS TESTIMONIALS
  • Prerit Kaur
    Sourcing Manager at a Power Engineering Firm

    Our collaboration with Avanciers has been invaluable in our journey as a power engineering company. They possess a deep understanding of our industry's unique demands and consistently deliver top-tier professionals who align perfectly with our projects. Avanciers is not just a staffing firm; they are a strategic talent partner that has played a pivotal role in our company's success.

  • Ashley Miller
    Senior Consultant at a Consulting Firm

    In the dynamic world of consulting, having access to top-notch talent is essential, and Avanciers consistently delivers. Their attention to detail in selecting and placing consultants who not only possess the required skills but also resonate with our company culture has been a game-changer. They have become an integral part of our journey toward consulting excellence.

GET IN TOUCH

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